This Service Policy governs all consulting, advisory, training, digital products, and related professional services (“Services” and “Products”) provided by Katie Leigh Advisory (“KLA,” “Company,” “we,” “us,” or “our”) to any individual or entity (“Client,” “you,” or “your”).

By accessing, purchasing, scheduling, or engaging with KLA Services or Products—including through checkout—you acknowledge and agree to be legally bound by this Policy, the Refund Policy, the Licensing Terms, and any applicable Checkout Disclosures, each of which is incorporated herein by reference.

1. Purpose

Katie Leigh Advisory provides professional consulting, advisory, and educational services grounded in trauma-informed, ethical, and prevention-focused principles. Services are intended to support clarity, protection, and decision integrity in complex and high-responsibility environments.

2. Scope and Nature of Services

KLA Services may include, without limitation:

  • Strategic and executive advisory
  • Organizational assessment and systems consultation
  • Crisis navigation and response guidance
  • Leadership development and facilitation
  • Training, workshops, and educational services
  • Digital resources, guides, frameworks, and written materials

All Services are non-legal and non-clinical and do not replace legal, medical, mental health, or therapeutic services. Services are provided solely to strengthen clarity, protection, and decision integrity with care.

The specific scope, deliverables, timelines, and fees shall be defined in a written proposal, engagement letter, service agreement, or product description (“Agreement”).

3. Independent Contractor Status

KLA performs all Services as an independent contractor. Nothing in this Service Policy shall be construed to create an employment relationship, partnership, joint venture, fiduciary duty, or agency relationship.

4. Client Obligations

Client agrees to:

  • Provide accurate, complete, and timely information
  • Ensure all participants have appropriate authority and consent
  • Use Services and Products in compliance with applicable laws and ethical standards
  • Acknowledge that advisory services involve professional judgment and do not guarantee outcomes

5. Fees, Purchases, and Payment

All fees, rates, retainers, subscriptions, and pricing structures are disclosed prior to purchase or engagement and are governed by the applicable Agreement or checkout terms.

Payment is due as stated at checkout or on the invoice. Failure to remit payment may result in suspension or termination of Services.

6. Refund Policy Integration

All purchases and engagements are subject to KLA’s Refund Policy, which governs eligibility, limitations, and exclusions for refunds.

  • Consulting and advisory services are non-refundable once services have commenced or time has been reserved.
  • Digital products are non-refundable due to immediate access and intellectual property protections.
  • Refund eligibility, if any, is determined solely by the published Refund Policy in effect at the time of purchase.

By completing checkout or executing an Agreement, Client affirms they have reviewed and accepted the Refund Policy.

7. Confidentiality and Non-Disclosure Agreement

7.1 Definition of Confidential Information

“Confidential Information” includes all non-public, proprietary, sensitive, or personally identifiable information disclosed during the course of Services, whether oral, written, electronic, or visual.

7.2 Confidentiality Obligations

Each party agrees to maintain the confidentiality of Confidential Information and to use such information solely for purposes of the engagement. KLA shall take reasonable measures to protect Client Confidential Information from unauthorized disclosure.

7.3 Permitted Disclosures

Confidentiality obligations do not apply to information that:

  • Is publicly available through no fault of the receiving party
  • Is required to be disclosed by law, court order, or lawful subpoena
  • Is disclosed to professional advisors bound by confidentiality
  • Is disclosed with written authorization
  • Is disclosed to comply with mandated reporting obligations or prevent imminent harm

7.4 Survival

Confidentiality obligations survive termination or completion of Services and remain in effect indefinitely, unless otherwise required by law.

8. Intellectual Property and Licensing

All content, frameworks, methodologies, tools, templates, and materials provided by KLA are protected intellectual property.

Use of digital or written materials is governed by KLA’s Licensing Terms, which define permitted use based on license tier (e.g., household, educational, professional/program).

  • Materials may not be shared, resold, reproduced, or distributed outside the scope of the purchased license.
  • Unauthorized use constitutes a material breach of this Service Policy.

Licensing terms accepted at checkout are enforceable and incorporated herein.

9. Professional Standards

KLA reserves discretion in how Services are delivered and adheres to trauma-informed, ethical, and professional standards. KLA may pause, modify, or discontinue Services if professional integrity, ethical obligations, or safety considerations are compromised.

10. Right to Refuse or Terminate Services

KLA reserves the unrestricted right, in its sole discretion, to refuse, decline, suspend, or terminate Services at any time, with or without notice, including but not limited to:

  • Actual or perceived conflicts of interest
  • Cross-reference or overlap with other clients that may compromise confidentiality or neutrality
  • Ethical concerns or misalignment with KLA standards
  • Requests outside KLA’s scope, role, or professional capacity
  • Client noncompliance with this Service Policy, Licensing Terms, or Refund Policy
  • Any circumstance KLA determines may impair integrity, confidentiality, or effectiveness

Such refusal or termination shall not constitute fault, wrongdoing, or liability.

11. Termination

Termination is governed by the applicable Agreement. Client remains responsible for all fees and licensed use obligations incurred prior to termination.

12. Limitation of Liability

To the fullest extent permitted by law, KLA’s total liability arising from or relating to Services or Products shall not exceed the total amount paid by Client for the specific Services or Products giving rise to the claim. KLA shall not be liable for indirect, incidental, consequential, or punitive damages.

13. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to conflict-of-law principles.

14. Amendments to this Service Policy

KLA reserves the right to modify this Policy at any time. Updates are effective upon posting. Continued use of Services or Products constitutes acceptance of the revised Policy.